The 4pm panic.
Someone drops a shift right before service. You're scanning the roster, scrolling a 60-person group chat, hoping someone says yes — and that they're actually qualified.
“My phone is just a sick-call hotline.”
The first compliance-first shift-cover automation
The "I can't come in" text — handled.
ManagerAssist sits on top of Deputy & Tanda. When someone drops a shift, our engine finds the qualified, rested, available cover — in minutes, with a full audit trail. You stop firefighting.
3.8 min
average fill time
0
new apps for staff
100%
audit trail coverage
Try it. Drop a shift.
Pick an industry, hit the button, and watch the eligibility engine, broadcast and audit log run in real time.
Eligibility pipeline
Broadcast
SMS
Audit log append-only
3m28s
Filled. Sam is covering.
7
eligible
0
collisions
9
log entries
01 / The problem
Shift-cover is the worst hour of every manager's week.
If you run shift work, you already know all three of these by heart.
You picked the wrong one.
The replacement's certification expired last week. Or they're over their weekly hours. Or they had 4 hours rest, not 10. You won't find out until the audit — and by then it's a fine.
“We can't prove why we chose anyone.”
Then you do it all again.
Confirm with the cover. Tell the client. Update Deputy. Tell payroll. Annotate the schedule. Every drop is 20 minutes of admin you didn't budget for.
“It's a second job inside my job.”
02 / How it works
Compliance first. Then speed.
Compliance first. Then speed.
Four moving parts, zero firefighting.
A filter pipeline, not a guess.
Seven deterministic filters — role, qualification, weekly hours, rest, conflicts — run before anyone gets a text. Nobody unqualified is ever asked.
Two yeses, zero collisions.
Row-locked claims with re-verification at claim time. The first eligible yes wins — atomically. No more “sorry, already taken” texts.
Aclaimed
Btoo late
Ctoo late
Every decision, immutable.
An append-only log. INSERT only — not even we can edit it. When the regulator asks, you hand them a report, not a shoebox.
T-90m BROADCAST n=6
T-90m EXCLUDE e_jay rule=cert_expired
T-86m CLAIM e_pri lock=acquired
T-86m FILLED in 3m28s
Award-clean by default.
Weekly caps, minimum rest, conflict checks — all configurable per company, all enforced automatically. Built to extend to full award logic.
WEEKLY CAP30 / 38h
MIN REST11h ✓
03 / Integrations
You already love Deputy. Keep it.
Every other “workforce automation” tool wants you to migrate off the rostering app your team actually uses. That's a nine-month change-management nightmare — for a feature nobody asked for.
ManagerAssist bolts on. Deputy remains your roster. Tanda keeps doing timesheets. We sync, we enforce, we log. Your staff never download a thing — it all happens over SMS they already read.
Layer 04 · RegulatorsNDIS · Fair Work · Liquor & Gaming · AHPRA
read-only
↓ immutable audit log ↓
Layer 03 · ManagerAssistCompliance · Broadcast · Claim · Audit
★ us
↕ API sync ↕
Layer 02 · RosteringDeputy · Tanda · ShiftCare
unchanged
↑ SMS ↑
Layer 01 · Your staffNo new app. No new login.
native SMS
04 / Why ManagerAssist
The only platform that does all of it at once.
0/7
Compliance filters enforced before a cover is ever assigned.
0
Deterministic eligibility evaluation per dropped shift. Same inputs, same answer.
0
New apps for your staff to install. SMS-native, end to end.
∞
Append-only audit retention. Every decision, ready for every regulator.
| What actually happens | Group chat | Staffing agency | Rostering app alone | ManagerAssist |
|---|---|---|---|---|
| Checks qualifications before asking | — | sometimes | — | ✓ always |
| Enforces rest & weekly-hour rules | — | — | warnings only | ✓ hard-enforced |
| Stops double-booking a cover | — | — | — | ✓ row-locked |
| Audit trail a regulator can read | — | — | partial | ✓ append-only |
| Works over plain SMS | ✓ | — | app required | ✓ native |
| Cost of a filled shift | your evening | $$$ + margin | still your evening | minutes, flat |
Stop chasing covers.
Start running your business.
Fifteen minutes. We'll plug into your Deputy sandbox and show you a real shift-cover flow — using your rules — before the call ends.
Available in AU · NZ · UK — expanding 2026